Consulting & Training Delivery Manager
| Job Type | Permanent |
| Location | Grantham |
| Area | Lincolnshire, England |
| Sector | Infrastructure, Support and Implementation |
| Salary | £40000 - £45000 per annum |
| Currency | GBP |
| Start Date | 2025/02/25 |
| Job Ref | V-37633 |
| Job Views | 33 |
- Description
- Software Implementation and Training Manager
Location: Grantham (Hybrid)
Salary: £45,000 + bonus (up to £10k)
My client, a well-established and successful brand in the UK ERP software and services market, are currently looking to recruit a Software Implementation and Training Manager to join their friendly Professional Services team and play a key role in the implementation and training of theirr market-leading software solutions.
Key Responsibilities:- Deliver high-quality consultative services both in person and remotely, guiding customers through system setup, usage, and issue resolution.
- Lead and deliver structured and dynamic training courses (in-person and remote) to ensure customers gain in-depth knowledge of our software.
- Project coordinate and manage daily implementation activities in collaboration with the Programme Manager.
- Develop and enhance training materials to keep them up to date and engaging for customers.
- Introduce and manage internal training processes to ensure smooth operations within the Training Department.
- Line manage and mentor consultants and trainers, ensuring full engagement in chargeable activities.
- Handle customer escalations during implementation and manage risks, scope creep, and change requests.
- Provide ad hoc training and sales support activities such as software demonstrations.
- Maintain project plans and activity logs, ensuring deadlines are met.
- Circa 5 years’ experience in software training or consultancy.
- Previous line management experience.
- Training certification and/or knowledge of Prince II/ITIL standards.
- Strong IT proficiency, particularly in Microsoft Office.
- SQL skills (desirable but not essential).
- Excellent communication, organisation, and presentation skills.
- Ability to manage customer relationships and work effectively with stakeholders at all levels.
- Self-driven, creative, and enthusiastic team player
