Customer Success Manager
| Job Type | Permanent |
| Location | Nottinghamshire |
| Area | Lincolnshire, EnglandNottinghamshire, England |
| Sector | IT Sales |
| Salary | £0 - £45000 per annum |
| Currency | GBP |
| Start Date | 2025/02/20 |
| Job Ref | V-37666 |
| Job Views | 72 |
- Description
- Customer Success Manager - ERP Solutions
Location: Lincolnshire/Nottinghamshire - Hybrid Working
Salary: Up to £45,000 base + £10,000 bonus potential
Are you passionate about helping businesses succeed through technology? We're seeking an experienced Customer Success Manager to join our team, focusing on delivering exceptional value through our ERP solutions.
About the Role:
As a Customer Success Manager, you'll be the trusted advisor to our B2B clients, ensuring they maximize the value of their ERP investment. You'll build and nurture strong relationships while driving customer satisfaction and business growth.
Key Responsibilities:
- Manage a portfolio of key business clients, serving as their primary point of contact and strategic advisor
- Develop and maintain strong relationships with stakeholders at all levels
- Monitor client health, usage patterns, and satisfaction levels to proactively identify areas for improvement
- Work closely with the sales team to identify and secure upsell opportunities
- Conduct regular business reviews and strategic planning sessions with clients
- Travel to client sites for face-to-face meetings and workshops
- Create and execute customer success plans aligned with clients' business objectives
- Ensure successful onboarding and adoption of our ERP solutions
Requirements:
- Proven experience in customer success management, preferably within the ERP or B2B software sector
- Strong understanding of business processes and ERP systems
- Excellent relationship-building and communication skills
- Ability to understand and articulate technical concepts to non-technical audiences
- Experience in identifying and driving upsell opportunities
- Willingness to travel regularly to client sites
- Project management skills with ability to handle multiple clients simultaneously
- Commercial acumen and strategic thinking capabilities
Benefits:
- Competitive base salary up to £45,000
- Bonus potential of £10,000
- Comprehensive healthcare package
- Professional development opportunities
- Company pension scheme
- Flexible working arrangements
Join our team and play a crucial role in helping businesses transform through technology. If you're ready to make a real impact while growing your career, we want to hear from you.
To apply, please send your CV and a covering letter detailing your relevant experience.
