IT Service Desk Analyst
This job does not exist anymore.
Try running a new searchor browse our vacancies.
Or fill in the form below to receive job alerts.
| Job Type | Contract |
| Location | Brighouse |
| Area | Yorkshire, England |
| Sector | Infrastructure, Support and Implementation |
| Salary | £140 - £160 per day |
| Currency | GBP |
| Start Date | 2023/07/31 |
| Job Ref | V-37183 |
| Job Views | 512 |
- Description
- Role: IT Service Desk Analyst (1st Line Support)
Location: Brighouse
Hours: Monday - Friday 7:00 - 15:30 and 10:30 - 19:00
Contract: Monthly Rolling Contract - Inside IR35
Rate: £150 per day
Skills: IT Support, Customer Service, MS Office, Windows
IT Service Desk Analyst
Working in the IT support function, the IT Service Desk Analyst will be the 1st point of contact for all IT issues and queries for the business, looking to take down details of the call/email and aiming for 1st time resolution (where possible). You will be expected to log the issues assigned to you, keeping in contact with the end user to update them on the progress of the reported issue. You will be expected to provide an excellent customer service working in line with the standards and processes in place.
Responsibilities for the IT Service Desk Analyst:- 1st point of contact for IT issues and queries
- Resolving incidents, ideally within the first contact
- Escalating issues that can't be resolved by the service desk
- Keeping the end user up to date on the progress of their issue
- Logging of all incidents reported to the IT Service Desk
- Providing excellent customer service to IT users
Key experience required for the IT Service Desk Analyst:- A minimum of 1 years experience in an IT Service Desk environment
- Knowledge of IT operating systems - Windows, MS office
- Experienced at setting up new users and doing basic group & security admin tasks using Active Directory
- Excellent customer service skills
- Ability to commute to Brighouse on a daily basis
This is a monthly rolling contract based in Brighouse 5 days a week. You will work across two shifts, 7:00 - 15:30 and 10:30 - 19:00.
