Customer Service Advisor
This job does not exist anymore.
Try running a new searchor browse our vacancies.
Or fill in the form below to receive job alerts.
| Job Type | Permanent |
| Location | Manchester |
| Area | Manchester, EnglandLancashire, England |
| Sector | Infrastructure, Support and Implementation |
| Salary | £16000 - £18000 per annum |
| Currency | GBP |
| Start Date | 2021/07/15 |
| Job Ref | V-36367-13 |
| Job Views | 16 |
- Description
- Role: Customer Service Advisor
Type: Permanent
Salary: £18,000
Location: UK– remote working available but initial induction in the office.
My client, an industry leading organisation are looking for a Customer Service Advisor to join their growing team. You will be part of the business which is put at the heart of everything they do!
Please be aware that working Pattern to Display: You will be expected to work the occasional Saturday.
Key Skills, Attributes & Experience
Role Objectives- Understanding customer needs and identify where customers could benefit from additional products and up-sell accordingly.
- To identify and rectify faults, liaising with our suppliers and other department members.
- Process customer orders for telephone lines, broadband and mobiles efficiently and accurately
- Ensure effective and timely communication is maintained with the customer throughout the order delivery process.
- Identify customer delivery issues during the provisioning cycle and escalate appropriately
- To maintain up-to-date and accurate customer information
- To provide support to our customers via the Live Chat service on our website.
- Identify customer delivery issues during the provisioning cycle and resolve in a timely manner
