SaaS Account Manager


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Description
SaaS Account Manager

Job Description: Customer Experience Manager (Account Manager)

Reporting to: Head of Customer Success

Location: Remote

Company:

Well established name within the HCM SaaS space. 150-200 in size and constantly growing, you will be joining a sales team of 28 other high performing individuals. The client provide a number of SaaS platforms into the HR workplace with the solutions and having a reputation as market leading due to their high performance.

The Role:

  • Manage Accounts ranging from 500-5000 in headcount
  • Drive customer retention with a focus on continuous improvement
  • Proactively uncover and negotiate cross/upsell of other software platforms
  • Use diagnoses to identify ‘at risk’ customers and develop retention strategies
  • Map accounts spend against products to develop strategies to drive account penetration
Ideal Candidate:

  • 3+ years B2B SaaS sales experience 
  • HR/HCM software knowledge / experience
  • Understanding of L&D platforms is beneficial
  • Constant high performer 100%+ against target
  • Previous experience carrying quotas above £300,000 ACV
What’s in it for you?

  • Remote and flexible working possibilities
  • Competitive salary and great benefits
  • Opportunity to be part of a high performing and growing SaaS organisation
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