Description

Role Profile: IT Operations Technician
Location: Glasgow/Edinburgh - Travel required across the regions
Salary: £25,000 - £27,000 + Benefits
Skills: IT Support, Windows 10, Windows Operating Systems, Active Directory, MS Office, LAN/WAN
Role: 12 month FTC

Position:
My client is looking for an IT Support professional to work as an IT Operations Technician, providing support to the 4-core service delivery technical teams in the business. The IT support person is there to help ensure a stable and secure Network, Systems, Comms and EUC (end user computing) service delivery function, acting as an escalation point for the IT operations, service desk and wider team.

Responsibilities

Broad IT experience with a desire to develop into a network, systems, comms EUC, or security specialist.
Maintaining and supporting the IT operations technology platforms.
Assisting with and troubleshooting on-site issues as required.

Deal with third party suppliers, following defined processes and procedures.
Contributing to development of service delivery operations-related technologies and policies.
Following and contributing to service delivery operations team processes.
Triage and resolution of incidents and problems.
Proactive logging and escalation of issues where issues are identified as per monitoring systems.
Responsible for ensuring failed hardware is logged and replaced as per SLA.
Maintenance of IT documentation
Ensure that all work is properly logged, prioritised and SLA targets are consistently achieved.
Participation in on-call rota, including some out of hours working.

Key experience required for the IT Operations Technician:

2+ years’ experience working in a professional, service-oriented IT team; supporting multiple sites across the UK
Experience dealing with large volumes of calls
Experience supporting Windows OS (Server and Desktop) hardware, platforms and related products
Experience supporting Windows 10, Active Directory platform
Experience supporting LAN / WAN / WLAN hardware, platforms and related products
Experience supporting Office 365 environment & products
Experience supporting virtualisation platforms
Experience supporting voice and communications hardware, platforms and related products

My client offers an excellent opportunity to join a global organisation, with a strong possibility of a permanent role after the initial 12 month fixed term period. Your role will be a mixture of remote, field and office based, though you can be fully remote in the role providing you are willing to travel to sites when required.

Job Type	Fixed Term Contract
Location	Scotland
Area	Cornwall, England Aberdeenshire, Scotland Angus, Scotland Argyll, Scotland Argyll and Bute, Scotland City of Edinburgh, Scotland Dumfries, Scotland Dumfries and Galloway, Scotland East Ayrshire, Scotland East Dunbartonshire, Scotland East & West Lothian, Scotland Falkirk, Scotland Fife, Scotland Glasgow, Scotland Inverclyde, Scotland Inverness, Scotland Lothian, Scotland Midlothian, Scotland North Lanarkshire, Scotland Perthshire, Scotland Renfrewshire, Scotland South Ayrshire, ScotlandCornwallEnglandScotland
Sector	Infrastructure, Support and Implementation
Salary	£25000 - £28000 per annum
Currency	GBP
Start Date	2021/06/07
Job Ref	V-36515
Job Views	68

IT Operations Technician

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