Head of User Experience
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- Description
- Role: Head of User Experience
Location: Remote based - with some travel to offices in the UK and NI
Skills: People Management, User Experience (UX), Software Products
THE ROLE:
A fantastic opportunity has arisen for a UX professional to join a market-leading software provider, whose products are used by millions across the globe! This is an exciting chance for the UX leader to shape and lead the product UX team, developing the UX strategy/roadmap, and building the team in terms of recruitment, following significant investment by the company into this space. .
This role is ideal for a natural leader, who enjoys coaching/developing a team, able to get the most out of a talented team who must work creatively under pressure to deliver for the wider business.
Your background will be in a UX environment, ideally having worked for a software provider, and managing a UX team/function. You will have full managerial responsibilities for the team and overall responsibility for the UX function.
What you will be doing
Roles and responsibilities include:- The development and delivery of a UX strategy that matches the ambition of the business to provide excellent products.
- High-level coordination of the UX team; managing and leading people on a daily basis, spread across multiple geographies.
- The review of existing processes/practices - looking at ways to improve ways of working to the benefit of the team, and the business.
- Working with colleagues across the business to create an excellent overall product experience - including product purchase, implementation, training, support etc.
- Working with internal and external stakeholders to ensure the delivery of what they need on a technical level
- Mentoring team members
- Establishing a unified UX and UI across all products
The successful candidate will demonstrate:- A proven track record in UX, ideally for a software provider.
- Strong leadership skills, with previous experience leading a UX team.
- Communication skills - You will be able to develop relationships with your team, internal and external stakeholders
- Influencing capability: You will be a strong influencer who is able to promote a research-based approach to design decisions and to take a wide range of opinion holders with you. This includes speaking with, and convincing, the executive team
Working at the Company
My client has a team that is filled with people who have a real passion for what they do and a fresh approach to partnering with their customers. One that makes a real difference with a 98% customer recommendation rate. With over 260 people across seven offices, they are a full-service online solution provide, offering off the shelf and custom content to customers across the globe. Your teams work will be viewed by millions of users, so if you take pride in your work and want to be part of a company that loves to please the customers and create a great user experience, then this is the company for you!
The role is remote based, however, you will need to travel to offices from time-to-time, to meet with team members and other leaders within the business.
