Service Delivery Manager
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| Job Type | Permanent |
| Location | Remote work |
| Area | London, England |
| Sector | Business Change & Transformation |
| Salary | £55000 - £70000 per annum |
| Currency | GBP |
| Start Date | 2023/02/07 |
| Job Ref | V-37125 |
| Job Views | 3805 |
- Description
- Service Delivery Manager
Role: Service Delivery Manager
Salary: £55,000 to £70,000
Location: Remote with travel to client sites
My client, a leading SAP and and Cloud IT Services company are looking to recruit a service delivery manager to work with one of their key customers and be responsible for maintining a strong customer relationsp whulst improving services and customer satisfaction
Key skills/experience;- Proven and demonstrable track-record in all aspects of Service Delivery for a fast paced, high-profile environment dealing with multiple C level suites and end user alike. 2 + years
- Solid understanding of ITIL Service Management processes and be able to apply them in an Agile manner.
- Experienced in IT strategy and budgeting in order to be able to help advise the customer on the way forward for their IT systems and services as a part of a Managed Services team.
- Experience in Customer Service, Business Relationship Management and Service Management is
- Experience in dealing with multiple C level suite individuals.
- ITIL v3 Foundation (minimum)
- Solid computer skills and the ability to use business support software and ITSM.
- Good resource planning skills.
