IT Support Engineer


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https://www.bpm-tech.com/424/job2022-01-27 10:22:041970-01-01BPM Tech
Job TypePermanent
LocationNorth Somerset
AreaAvon, EnglandDevon, EnglandSomerset, EnglandWiltshire, EnglandAvonEnglandNorth Somerset
SectorInfrastructure, Support and Implementation
Salary£22000 - £27000 per annum
CurrencyGBP
Start Date2022/01/27
Job RefV-36873
Job Views34
Description
We are currently recruiting on behalf of our Somerset based, market leading Managed Services client for an IT Support Engineer to join their growing team. 

Job Title: IT Support Engineer
Location: Somerset
Salary: Up to £27,000.

Job description

We are recruiting an IT Support Engineer with 1 years+ experience to join our clients award-winning and market-leading MSP based in Somerset.

The Role:

Dealing with incidents or changes that are reported by phone, chat or email, escalations from the Service Engineers, complete proactive maintenance tasks and assist the Technical Manager in identifying areas to improve systems and service quality.

Key Responsibilities:

· Providing excellent customer experience, through technical issue resolution, and customer service

· Recording incoming support requests and maintaining detailed, accurate notes and time records

· Referencing and updating client documentation and user guides

· Troubleshooting and resolving issues from escalations

· Carrying out on-site work as required; troubleshooting, infrastructure installation, hardware refresh and other projects



Skills and Experience required:

· 1+ years of professional IT experience

· Excellent customer service, customer-facing and problem-solving skills

· Organisational, time management and documentation skills, preferably with experience of logging time.

 

Technical Skills desired:

· Windows Server including; ADDS, DHCP, DNS, File Services, RDS, IIS, plus server hardware troubleshooting.

· Microsoft 365 and Azure administration experience.

· Networking diagnosis, including; ADSL, VOIP, VLAN.

· Firewall/UTM management experience.

· Mac/Linux troubleshooting experience.

· Virtualisation platforms experience.

 

 
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