3rd LIne Support Engineer
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| Job Type | Permanent |
| Location | Leeds |
| Area | Yorkshire, England |
| Sector | Infrastructure, Support and Implementation |
| Salary | £35000 - £40000 per annum, Benefits: + Benefits |
| Currency | GBP |
| Start Date | 2021/09/09 |
| Job Ref | V-36665 |
| Job Views | 12 |
- Description
- 3rd Line Support Engineer
Job Title: 3rd Line Service Desk Engineer
Location: Leeds
Salary: £34,000 - £40,000 (DOE)+ Excellent benefits
Job type: Permanent, Full time
My client a well-respected MSP with an array of clients within the Yorkshire region they are now looking for an experienced 3rd Line Engineer to join the team.
Key Responsibilities:- Supporting the typical technologies such as;
- VLANS
- Layer 2 & 3
- Hyper-V
- VM Ware
- SAN Infrastructure
- Intune, Azure AD & other Modern Workplace items
- IT networks
- Firewalls (Sonicwall, Draytek and UniFi)
- Physical and Virtual Servers
- Cloud based technologies such as M365 & Azure
- Veeam
- Provide expert 3rd line support to our Service Desk team by dealing with escalated incidents
- Proactive monitoring and management of client networks
- PRTG
- ConnectWise Automate
- Manage, maintain, and develop RMM and Network Monitoring Platforms
- Management & development of Rabb-IT Service desk system & KPI Reporting
- Management & development of Rabb-IT Infrastructure
- Management & development Customer Backups & Frameworks / Monitoring
- To produce and maintain full client documentation, ensuring all changes and amendments are accurately recorded
- Have a clear understanding/appreciation of SLA’s and utilising those for better ticket/time management, contribute to the improvement of service levels and performance
- Windows Server - Active Directory & Group Policy and Virtualisation
- Azure IaaS/PaaS
- Office 365 - Exchange Online, Sharepoint, Intune/Microsoft EndPoint
- Networking
- Managed Switches (Aruba, Unifi)
- Firewalls (SonicWall, Unifi, Draytek)
- TCP/IP, DHCP, DNS, VLAN/Routing
- PRTG Network Monitoring
- Network Security – SSL, Antivirus, Email gateway security
- Backups & Disaster Recovery such as Veeam and MSP360
- Knowledge of VOIP
- Hands on knowledge of the procedures used in the installation, modification, maintenance and repair of IT hardware and software
- Supporting the typical technologies such as;
