Senior IT EUC Engineer
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| Job Type | Permanent |
| Location | Midlands |
| Area | Bedfordshire, EnglandBuckinghamshire, EnglandDerbyshire, EnglandManchester, EnglandHerefordshire, EnglandHuntingdon and Peterborough, EnglandLeicestershire, EnglandLincolnshire, EnglandNorthamptonshire, EnglandNottinghamshire, EnglandOxfordshire, EnglandSomerset, EnglandStaffordshire, EnglandWarwickshire, EnglandWest Midlands, EnglandWorcestershire, EnglandYorkshire, England |
| Sector | Infrastructure, Support and Implementation |
| Salary | £35000 - £38000 per annum |
| Currency | GBP |
| Start Date | 2021/08/10 |
| Job Ref | V-36638 |
| Job Views | 45 |
- Description
- Role: Senior IT Field Support Engineer
Location: Field Based - Midlands Region
Skills: Desktop support, End-User support, Windows, MS Office, Active Directory
Salary: £35,000pa - £38,000pa + Travel
My client requires an IT Field Support Engineer to provide desktop support across multiple sites in a face-to-face and remote environment. You will be troubleshooting issues reported by end users, in order to understand the problem and provide fixes in a timely manner.
The Support Engineers will be able to demonstrate excellent customer service skills, as well as having worked in a 2nd/3rd line support capacity previously across multiple sites and an end user base of 10,000+ people ideally.
Key responsibilities include:- Undertake typical break fix and support activities on all end user related infrastructure, both on-site and remotely, as required including general maintenance and system upgrades
- Ensure that issues are logged, reported and fixed - meeting set SLA's
- Out of hours support where necessary
- Support the delivery of major projects and change programmes
- Travelling to sites when required
- Sufficiently support the Service Desk to ensure that SLAs are met
- A minimum of 3 years experience supporting end users, in a face-to-face and remote environment
- Desktop support experience to 2nd and/or 3rd line level
- Experienced with technologies such as
- Windows
- MS Office
- Active Directory
- Virtualisation - VMware/HyperV
- LAN/WAN
- Experienced supporting users across multiple sites
