Application Support Analyst
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| Job Type | Permanent |
| Location | Leamington Spa |
| Area | Warwickshire, England |
| Sector | Infrastructure, Support and Implementation |
| Salary | £22000 - £26000 per annum, Benefits: Pension, PMI, Life Cover, P |
| Currency | GBP |
| Start Date | 2020/07/22 |
| Job Ref | V-35804-9 |
| Job Views | 59 |
- Description
Location:
Leamington Spa
Benefits:
Competitive Salary, Pension, Private Medical Insurance, Life Cover, Permanent Health Insurance
Company Background:
Our client is a provider of software and services; helping organisations, agencies and companies with asset rich environments to manage and make more informed decisions about their infrastructure assets.
They have a range of market leading software products backed up with a range of professional and consultancy services which help their customers deliver a better service across their organisations. Head Quartered in Royal Leamington Spa and with another office in Gloucester they have an English heritage. However, they are very much a global organisation. Operating in 25 countries and with a number of offices located globally are able to connect with customers and partners from all over the world.
They are part of the AIM listed Oxford Metrics Group of companies who provide vision technology across the life science, entertainment, defence and engineering sectors.
The role:
The primary function of this role is to be a first point of contact within our Customer Support team, providing telephone, email and remote support directly to our customers. Working under the supervision of the Team Leader you will be expected to deliver the highest standards in customer service, you will gain exposure to a number of disciplines, including: Application support and operational advice, software installation and configuration, databases and reporting and delivering Software as a Service (SAAS). This is an excellent opportunity, offering great prospects, to be involved in a key business area during an exciting period of growth for the company. This role is based in either of our newly custom-designed office suites in Gloucestershire or Leamington Spa.
Duties and Responsibilities:- Deal with incoming customer support requests, logging and updating tickets where appropriate
- Escalate issues, enhancement requests and business opportunities to the relevant departments
- Provide remote support, via industry standard tools, to our desktop, server and mobile applications
- Assist with the creation of reports for both customer and internal use, primarily using Crystal Reports and SQL queries
- Assist the Development Team with testing, documentation and feedback as required
- Ensure that internal systems are kept up-to-date
- Assist with the updating and day-to-day management of our Software as a Service platforms
- Provide technical backup and application knowledge to all business areas where required
Required Skills:- Broad understanding of IT
- Experience or qualifications in one or more of the following: Networking, Windows Server, Crystal Reports, SQL
- A minimum of 2 years’ experience of delivering customer or application support
- Strong systems fault-finding and analytical skills
- A good communicator - face-to-face, telephone, written, email.
- An ability to converse with non-technical people on IT issues without jargon and are able to build and maintain good relationships with clients and colleagues
- Creative and innovative problem solver
- Experience of using Mayrise software, Highways, Street Lighting, Street Works, Waste & Grounds
- ITIL Certified
