Senior IT End User Computing (EUC) Engineer
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| Job Type | Permanent |
| Location | Glasgow |
| Area | Glasgow, Scotland |
| Sector | IT Sales |
| Salary | £27000 - £31500 per annum |
| Currency | GBP |
| Start Date | 2020/11/25 |
| Job Ref | V-36058 |
| Job Views | 101 |
- Description
- Role Profile: Senior IT End User Computing (EUC) Engineer
Company: Circle Health Group https://www.circlehealth.co.uk/ and www.bmihealthcare.co.uk
Location: Glasgow
Salary: £31,500pa + Private Healthcare and Pension
Skills: End user support, 2nd/3rd line support, Desktop Support, Windows, MS Office, Active Directory, LAN/WAN
Company:
Circle Health Group is a company that runs hospitals and health services in the UK. Different to most healthcare organisations, Circle build independent hospitals which pioneered five-star hospitality in the UK, and they run innovative types of work for the NHS across specialist areas.
In December 2019 Circle acquired BMI Healthcare, and are now embarking on a period of growth as part of their digital transformation programme. Working in partnership with BPM Tech, Circle Health Group are recruiting for a number of exciting positions within IT & IG. This is an exciting time for the organisation and a great opportunity for motivated IT professionals to join their ranks and play a significant part in Circle Health Group's next steps!
Position:
Circle Health Group are recruiting for 2nd/3rd line desktop support professionals to be part of their EUC team, assisting in the delivery of excellent, cost effective IT EUC services throughout all Circle Health Group locations nationwide across both the clinical and corporate functions.
The role requires a working knowledge of a broad set of EUC technologies including (but not limited to) Windows client OS and software, EUC hardware, EUC infrastructure and platforms, desktop and application virtualisation technologies, Microsoft Office Software, image building and deployment technologies, programming and application deployment, Mobile Device Management, cloud services, active directory, LAN/WAN, WLAN and remote access technologies.
The ideal candidate will be strongly motivated to deliver and promote the highest levels of service for all customers, internal and external and have a keen sense for industry trends and emerging technologies seeking opportunities to further improve employee productivity and satisfaction.
Responsibilities for the EUC (IT Support) Engineer include:- Undertake typical break fix and support activities on all EUC related infrastructure, both on-site and remotely, as required including general maintenance and system upgrades
- Support the delivery of services within agreed timescales and in accordance with SLAs
- Deliver the highest levels of support to Circle Health Group’s central infrastructure and other business critical systems
- Support the delivery of major EUC projects and change programmes
- Manage the installation, support and maintenance of production systems to completion
- Take ownership of incidents ensuring coordination of resolving parties, effective communication to stakeholders and where needed, post incident review
- 5 years experience in an end user desktop support role, delivering support across multiple locations
- Experience supporting EUC technologies such as, group policy, Windows 7/10, Physical hardware, Active Directory, Office 365, Mobile Device Management, Desktop/Application virtualisation, TCP/IP, LAN/WAN & Windows networking (DHCP & DNC)
- Good experience in vendor patching and patching technologies (Microsoft, 3rd party)
- Microsoft certifications - Desirable
- Knowledge of cloud infrastructure services - Azure/AWS
- Excellent customer service skills
Please note, successful candidates will need to undertake a DBS check
